Crisis Resources

If you are currently feeling suicidal or are in immediate crisis, call 911 or go to the hospital.

Local Mental Health Emergency Hospitals

Rochester General Hospital Emergency Department

1425 Portland Avenue
Rochester NY, 14620
(585) 922-4000

Strong Behavioral Health/Comprehensive Psychiatric Emergency Program

300 Crittenden Blvd
Rochester NY, 14642
(585) 275-4501

Unity Health System Emergency Department

St. Mary’s Campus
89 Genesee Street
Rochester NY, 14611
(585) 368-3950

These crisis resources are offered to help you and your loved ones find ways to cope with very difficult situations.

For Non-Suicide Assistance

Call 211, 1-585-275-5151, or 1-877-356-9211.

Referrals for emergency food, shelter, clothing, crisis counseling, substance abuse issues, employment, financial and legal issues, physical and mental health needs, and more. This service is accessible 24 hours a day, seven days a week, including holidays, with Spanish-speaking call counselors and Language Line Translation Services available.

Rochester Community Mobile Crisis Team Part of Strong Behavioral Health

The team is a mobile psychiatric emergency department for individuals and families within Monroe County who are experiencing a crisis in mental health. The team’s services are designed to divert non lethal individuals and families from the county’s psychiatric emergency departments. There are no age restrictions. Individuals/family can be seen by mental health professionals in their home, place of employment, school, etc. Services provided include Crisis intervention/stabilization, mental health assessments and rapid linkage and/or re-linkage to treatment providers.

To access mobile crisis team services, call Lifeline at 211 or (585) 275-5151

Monroe County Department of Human Services

For assistance with Temporary Assistance, Emergency Assistance, Food Stamps, Medicaid, Home Energy Assistance Program (HEAP), and day care subsidies for working parents. Call 585-753-6298, or go to their offices located at 111 Westfall Road, Rochester, NY 14620.


National Suicide Prevention Hotline:  1-800-SUICIDE

Other Resources

Befriender’s International offers crisis resources around the world.

Cancer Information Service: 800-4-CANCER. National Cancer institute’s information service. In addition to answering questions about cancer and clinical trials, the NCI’s CIS also operates the NCI’s Smoking Quitline (1-877-44U-QUIT) which provides free cessation information and support to smokers who wish to quit. There is no charge or fee for our service. Service is provided in English and Spanish.

Children & Adolescents:

ChildHelp USA National Child Abuse Hotline: 800-4-A-CHILD (422.4453) or 800.2.A.CHILD (222.4453, TDD for hearing impaired)
Provides multilingual crisis intervention and professional counseling on child abuse. Gives referrals to local social service groups offering counseling on child abuse. Operates 24 hours, seven days a week.

National Child Abuse Hotline: 1-800-25-ABUSE

Boys Town Suicide and Crisis Line: 800-448-3000 or 800-448-1833 (TDD)
Provides short-term crisis intervention and counseling and referrals to local community resources. Counsels on parent-child conflicts, marital and family issues, suicide, pregnancy, runaway youth, physical and sexual abuse, and other issues. Operates 24 hours, seven days a week.

Covenant House Hotline: 800-999-9999
Crisis line for homeless and at-risk youth, teens, and families. Gives callers locally based referrals throughout the United States. Provides help for youth and parents regarding drugs, abuse, homelessness, runaway children, and message relays. Operates 24 hours, seven days a week.

National Youth Crisis Hotline: 800-442-HOPE (4673)
Provides counseling and referrals to local drug treatment centers, shelters, and counseling services. Responds to youth dealing with pregnancy, molestation, suicide, and child abuse. Operates 24 hours, seven days a week.

National Domestic Violence/Child Abuse/ Sexual Abuse: 800-799-SAFE /800-799-7233/800-787-3224 TDD/800-942-6908 Spanish Speaking
24-hour-a-day hotline, Provides crisis intervention and referrals to local services and shelters for victims of partner or spousal abuse. English and Spanish speaking advocates are available 24 hours a day, seven days a week. Staffed by trained volunteers who are ready to connect people with emergency help in their own communities, including emergency services and shelters.

The staff can also provide information and referrals for a variety of non-emergency services, including counseling for adults and children, and assistance in reporting abuse. They have an extensive database of domestic violence treatment providers in all US states and territories. Many staff members speak languages besides English, and they have 24-hour access to translators for approximately 150 languages. For the hearing impaired, there is a TDD number. This is a great resource for anyone–man, woman or child–who is experiencing or has experienced domestic violence or abuse, or who suspects that someone they know is being abused.

Domestic Violence:

Alternatives for Battered Women, Rochester NY: Call 585-232-1741 for 24/7 confidential services.

Domestic Violence Hotline: 800-829-1122

Eating Disorders:

National Association of Anorexia Nervosa & Associated Disorders (ANAD): 847-831-3438 (long distance)

Elder Care:

Elder Abuse Hotline: 800-252-8966

Alzheimer’s Association Hotline: 1.800.272.3900

Mental Health:

National Mental Health Association: 800-969-6642 9AM-5PM Mon-Fri
Information on mental health topics and referrals, access to an info specialist

Poison Control

Poison Control: call Lifeline at 211 or (585) 275-5151


Rape Crisis Center, Rochester, NY: Monroe County 24-hour Hotline 585-546-2777

Nationwide RAINN National Rape Crisis Hotline: 800-656-4673

HIV/AIDS/sexually transmitted diseases

The CDC (Center for Disease Control) National Prevention Information Network1-800-458-5231 9AM-6PM Mon-Fri
Includes info on new medicines, treatment trials, HIV & AIDS, with info specialists available to answer questions.

National AIDS Hotline: 800-342-AIDS (2437)

Information and referrals to local hotlines, testing centers, and counseling. Open 24 hours, seven days a week.

AIDS Hotline in Spanish: 800-344-SIDA (7432)

Open 8 a.m. to 2 a.m. Eastern Standard Time, seven days a week.

AIDS Hotline for the Hearing Impaired: 800-243-7889 (TDD)

Open 10 a.m. to 10 p.m. Eastern Standard Time, Monday through Friday

National Sexually Transmitted Disease Hotline: 800-227-8922

Information and referrals to free and low-cost public clinics. Operators can answer general questions on prevention, symptoms, transmission and treatment of sexually transmitted diseases. Open 8 a.m. to 11 p.m. Eastern Standard Time, Monday through Friday.

Sexually Transmitted Disease & AIDS/HIV Information Hotline: 800-332-2437, TTY – 800-332-3889 (Ohio)

Runaway/Exploited Children

The National Call Center for At-Risk Youth: (818) 710-1181

National Hotline for Missing and Exploited Children: 800-843-5678
Operates a hotline for reporting missing children and sightings of missing children. Offers assistance to law enforcement agents. Hours of operation are 7:30 a.m.-11 p.m. Eastern Standard Time.

National Runaway Switchboard: 1-800-786-2829
Provides crisis intervention and travel assistance to runaways. Provides information and local referrals to adolescents and families. Gives referrals to shelters nationwide. Also relays messages to, or sets up conference calls with, parents at the request of the child. Operates 24 hours, seven days a week.

Child Find of America Hotline 800-I-AM-LOST (426.5678)
Looks for missing and abducted children. Operators available 9 a.m. to 5 p.m. EST Monday-Friday. Voicemail on evenings and weekends with calls returned.

CONFIDENTIAL Runaway Hotline: 800-231-6946

Parent Abduction Hotline: 800-292-9688

Provides crisis mediation in parental abduction. Provides prevention information and referrals to local agencies. Operators available 9 a.m. to 5 p.m. EST Monday-Friday. Voicemail on evenings and weekends with calls returned.

Substance Abuse/Alcoholism

Boys Town National Hotline 800-448-3000

National Drug Information Treatment and Referral Hotline 800-662-HELP (4357)
Information, support, treatment options and referrals to local rehab centers for any drug or alcohol problem. Operates 24 hours, seven days a week.

National Cocaine Hotline: 800-COCAINE (262-2463)

Information, crisis intervention, and referrals to local rehab centers for all types of drug dependency. Operates 24 hours, seven days a week.

Al-ateen: 800-352-9996

Alcohol Abuse and Crisis Intervention: 800-234-0246

Alcohol and Drug Abuse Helpline and Treatment: 800-234-0420

Alcohol Hotline Support & Information: 800-331-2900

The American Counseling Association recommends Five Ways to help with coping AFTER a crisis situation:

  1. Recognize your own feelings about the situation and talk to others about your fears. Know that these feelings are a normal response to an abnormal situation.
  2. Be willing to listen to family and friends who have been affected and encourage them to seek counseling if necessary.
  3. Be patient with people; fuses are short when dealing with crises and others may be feeling as much stress as you.
  4. Recognize normal crises reactions, such as sleep disturbances and nightmares, withdrawal, reverting to childhood behaviors and trouble focusing on work or school.
  5. Take time with your children, spouse, life partner, friends and co-workers to do something you enjoy.